Many fans now come with remote controls as an additional convenience. When everything is working correctly, most people don’t even think about how the remote control works. But the minute that time-saver stops working properly, it’s time to investigate the problem – and quickly. Besides dead batteries (the most obvious reason for a non-working Hampton Bay remote control), the most common cause of a faulty remote is related to the code resets, which are often related to dip switch frequency issues.
Dip switches are the small switches located inside the body of the remote and within the remote receiver, which is the part located within the ceiling fan itself. These switches look like four little toggles, each of which sends out specific frequencies between the remote receiver and the remote control, which causes the fan to respond. These frequencies are commonly referred to as “codes.”
All Hampton Bay remote controls come with preset codes that allow the remote to communicate with the ceiling fan. Believe it or not, you can accidentally reset this code, causing your remote to cease all communication with your fan. But all that’s required in this situation is to simply reset the code. Unless you have the code written down somewhere or still have the manual (which is unlikely), you will probably need to open up your fan body to locate the codes.
Depending on the specific fan model, the code could be located in any of several different places. Generally, the code is written on a golden sticker within the fan housing. The easiest place to start the investigation for the code is by opening up the light kit. The next logical places for the code to be are: on the top of the fan in the ceiling canopy, or near the top of the motor. You will have to dismantle the fan so be sure to shut off the electricity beforehand.
Once you find the correct frequency for your Hampton Bay remote, verify that the dip switches in the remote and remote receiver in the fan are tuned to the same frequency. If they are tuned to the same frequency, change both dip switches to a different frequency to see if that remedies the problem. Sometimes another wireless device in the house (such as a garage door opener remote) can interfere with your Hampton Bay ceiling fan frequency if another device is on the same frequency.